Privacy Statement

AMICO Group (‘AMICO’, ‘we’, ‘our’) is committed to protecting the privacy of visitors to our websites, portals and digital solutions. This Privacy Policy explains what personal data we collect online, why we collect it, how we use and share it, how long we keep it, and the rights available to individuals. This policy is aligned with UAE Federal Decree‑Law No. 45 of 2021 on Personal Data Protection (PDPL), relevant GCC/Middle East regulations, and internationally recognized principles (including GDPR) for cross‑border handling.

What Data We Collect Online
We collect the following categories of data when you use our websites:

• Identification & contact details (e.g., full name, job title, phone number, email address) when you submit forms or contact us.
• Customer & business information (e.g., hospital/clinic contact details, purchase or service inquiries) provided through our forms or portals.
• Website & technical data (e.g., IP address, device details, browser type), cookies and tracking information, and user behavior analytics (page views, visit duration, device type, geographic region).
• Operational & security data (e.g., system login logs for portals) where applicable.

Legal Bases for Processing
We process personal data on one or more of the following bases:

• Consent (e.g., marketing communications and non‑essential cookies).
• Legitimate interests (e.g., site security, service analytics, responding to inquiries), balanced against your rights.
• Contract performance (e.g., responding to requests for service or support).
• Legal obligations and regulatory requirements (e.g., device traceability records as required by authorities).

How We Use Personal Data

• To operate, secure and improve our websites and digital services.
• To respond to inquiries and provide requested information, services or support.
• To perform analytics and measure site performance and engagement.
• To manage marketing campaigns where you have provided consent.
• To comply with applicable laws, regulations and industry requirements.
  Cookies and Tracking

We use essential, analytics, preference and (with consent) marketing cookies. Details are provided in our Cookie Policy and cookie banner, where you can accept all, reject non‑essential, or customize settings at any time. Consent choices are logged for compliance.

Data Sharing and Third‑Party Processors
We may share personal data with AMICO subsidiaries and trusted service providers who support our websites, analytics, marketing tools or customer service. All third‑party processors must sign a data privacy agreement, implement appropriate technical and organizational measures, allow audits or provide compliance documentation, report breaches immediately, and comply with cross‑border transfer requirements.

Security Measures
We protect online data using measures including HTTPS encryption across all domains, web application firewalls and DDoS protection, vulnerability scanning, and timely patching of CMS, plugins and backend systems.

Retention
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with you and provide a service to you
whether retention is advisable in light of our legal position (such as in regard to certification requirements, applicable statutes of limitations, litigation, or regulatory investigations).Where data cannot be erased or modified due to technical or regulatory constraints, we obtain explicit consent (where applicable), limit use to compliance or operational requirements, and communicate the reason, duration and safeguards.

International Transfers
If personal data is transferred across borders, we apply appropriate safeguards consistent with applicable laws and recognized frameworks.
11. Your Rights
Subject to applicable law, you may request: access to your personal data; correction of inaccurate or outdated information; deletion where legally permissible; restriction of processing; data portability; objection to certain processing; and withdrawal of consent for marketing or cookies. We respond within legally required timeframes.

How to Exercise Your Rights or Contact Us
To exercise your rights or raise a question, contact: itsecurity@amicogroup.com. For security incidents, report immediately to the same address.

Children’s Data
Our websites are intended for professional and business use. We do not knowingly collect personal data from children.

Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or regulatory changes. When we make material changes, we will update the effective date at the top and, where appropriate, provide additional notice.

Cookies Policies

What Are Cookies?

Cookies are small text files placed on your device by a website. We also use similar technologies (such as pixels and local storage) to enable core functionality, understand usage and, with your consent, personalize content and marketing.

How We Use Cookies

We use the following categories:

• Essential cookies – required for core site functions (e.g., login, forms, navigation). These cannot be switched off in our systems.
• Analytics cookies – help us analyze performance and user engagement using tools such as Google Analytics or Hotjar (e.g., page views, visit duration, device type, geographic region).
• Preference cookies – store your choices (e.g., language, region, display settings).
• Marketing cookies – used only with your consent to enable retargeting ads, campaign tracking, and integrations with marketing platforms (e.g., Meta, Google Ads).

Cookie Consent and Management

On your first visit, a consent banner appears allowing you to accept all cookies, reject non‑essential cookies, or customize settings. You can revisit cookie settings anytime via the footer link. Your consent choices are logged for compliance and applied per browser/device.

Specific Cookies We Use

The cookie banner and preference center list the specific cookies in use (name, purpose, duration, provider) and will be updated whenever we add or remove tools.

Third‑Party Cookies

Some cookies are set by third‑party providers that supply analytics, advertising or embedded content. These providers are responsible for their own privacy practices; we require appropriate agreements and safeguards before enabling such integrations.

How to Control Cookies

You can manage cookies through our preference center or via your browser settings (e.g., blocking, deleting or notifying you before placement). Note that disabling essential cookies may impact site functionality.

Retention

Analytics data and web server logs are generally retained for 1 year. Marketing cookie data follows the provider’s standard durations and your consent preferences.

Security

We protect online data using HTTPS encryption, web application firewalls and other security controls. We patch and scan our sites regularly to reduce risk.

Contact

If you have questions about this Cookie Policy or wish to withdraw consent, contact: itsecurity@amicogroup.com.

Updates

We may update this Cookie Policy to reflect changes to our cookies or applicable regulations. Changes will be communicated via the cookie banner or this page.